Return and Refund Policy
We accept returns within 30 days of the date you received your order.
Conditions for a return to be accepted:
To be eligible for a refund, the following conditions must be met:
- The item must be unworn, unwashed, and in perfect condition.
- It must still have its original tags.
- It must be returned in its original packaging, with proof of purchase (invoice or confirmation email).
Refund Options (Canada Only)
We offer two choices for your refund:
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Store Credit: Returns for store credit are FREE. You will receive the full value of your returned item(s) via an e-gift card.
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Original Payment Method: An $8 restocking fee will be deducted from your refund amount to cover return shipping, handling, and inspection costs.
Shipping & Responsibility
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Within Canada: We provide a pre-paid return shipping label.
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Outside of Canada (International): The return process is the sole responsibility of the customer. This includes all shipping costs, duties, and taxes. Five Studios MTL does not provide return labels for international orders.
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Liability: Five Studios MTL is not responsible for any packages lost or damaged during the return shipping process. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your item.
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Important Details
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Non-Refundable Shipping Fees: Shipping fees paid on the original order are non-refundable.
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Orders with Free Shipping: If your original order qualified for free shipping (e.g., orders over $100) and returning one or more items brings the total below this threshold, the standard shipping fee will be deducted from your refund.
The Refund Process
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Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
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Payment: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.
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Timeline: Please allow up to 14 business days for the credit to appear on your statement.
Exclusions:- Sale items (if applicable)
- Only regular-priced items can be refunded; unfortunately, sale items cannot be refunded.
- Personalized items (if applicable). Personalized items cannot be returned or refunded.
Purchases from pop-up stores (if applicable)
-Items purchased from pop-up stores are non-refundable. Only a credit can be offered for returned items that meet the conditions.
-Gift cards are non-refundable.